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Case StudyEEIElectrical and Electronics Institute Thailand

More Accurate and Efficient Testing Benefits Thai Consumers.
An accreditation body in Thailand was impressed by the performance of a line of testing equipment that sports a blue front panel and is used all over the world.

Background

The Electrical and Electronics Institute (EEI) is the Thai government’s accreditation body that determines whether electrical appliances and IT equipment is safe to be used in the country. Before being sold in Thailand, every electrical device, no matter where it is made, must first be brought into EEI to undergo stringent testing. The researchers and engineers at EEI, who use testing equipment to perform rigorous evaluation of electronic appliances, take their jobs very seriously as an error in testing could lead to a fire or explosion.
We interviewed Mr. Witee Srimongkol, Vice President of EEI and head of its Testing and Calibration Department. Having visited testing organizations in many countries, Mr. Witee was very knowledgeable about the latest testing equipment used by EEI’s overseas counterparts and steps that could be taken to make testing more efficient.

The Problem

Dissatisfied with the performance of his current testing equipment, Mr. Witee wanted to trial a machine with a blue front panel he had seen on a visit to Japan.

Mr. Witee, then with EEI’s predecessor, Thailand Industrial Standards (TIS), found the testing equipment used by his organization, which was manufactured somewhere in Asia, to be imprecise and a hassle to operate. When in Japan on business, Mr. Witee had the opportunity to visit a Japanese research organization that was partnered with TIS and was interested to see several testing devices with blue front panels being used. He had seen similar equipment when visiting a testing organization in another country as well.

As soon as he got back to Thailand, Mr. Witee tried to track down the device he had seen. He found that the equipment with blue front panels was manufactured by Japanese manufacturer Kikusui. Deciding that he must replace the TIS’ current equipment, whose performance and precision was unsatisfactory, with equipment from Kikusui, Mr. Witee began a process of trial and error.

How was this problem solved?
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